At eCSeptionOL® LLC, we are dedicated to providing a secure and convenient shopping experience on getquelle.com and getquelle.myshopify.com (collectively referred to as the “Website”). This Payment Policy outlines the terms and conditions related to the payment methods, processing, and security for purchases of our products:

  • QuelleDVM™ Dog Food Topper
  • Quelle365™ Daily Vitality Dog Food Topper
  • eCSeptionOL® Powder and Capsules

Accepted Payment Methods
We accept the following payment methods:

  • Credit/Debit Cards via Shopify Payments and Stripe:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal
  • Cryptocurrencies via Circle Pay
  • Shop Pay
  • Apple Pay
  • Google Pay

Payment Currency

  • All prices and transactions are conducted in U.S. Dollars (USD).
  • We do not accept other currencies at this time.

Payment Processing

  • Immediate Payment: Payment is processed at the time of purchase.
  • Order Confirmation: Upon successful payment, you will receive an order confirmation email detailing your purchase.
  • Declined Payments: If your payment method is declined, please ensure that all information is correct and contact your bank or card issuer for assistance. Orders will not be processed until payment is successfully completed.

Payment Security
We take your security seriously and have implemented measures to protect your payment information:

  • Secure Socket Layer (SSL) Encryption: All transactions are secured via SSL encryption to ensure your data is protected during transmission.
  • PCI Compliance: Our payment gateways are PCI DSS compliant, adhering to the highest standards of payment data security.
  • Third-Party Payment Processors: We use reputable third-party payment processors, including Shopify Payments, Stripe, PayPal, and Circle Pay, which handle your payment information securely.

Billing Information

  • Accurate Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Website.
  • Updating Information: You are responsible for promptly updating your account and payment information, including email address, payment method, and billing information.

Taxes and Fees

  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address and as required by law.
  • Shipping Fees: Shipping fees are included when applicable and will be displayed at checkout.
  • International Duties and Taxes: For international orders, any additional customs fees, import duties, taxes, or other charges are the responsibility of the customer.

Subscriptions and Recurring Payments

  • Subscription Services: If you enroll in a subscription service for regular delivery of our products, you authorize recurring charges to your credit card or payment method.
  • Auto-Ship Setup: Subscriptions are set up by the user and can be managed in your account settings.
  • Cancellation: You may cancel your subscription at any time by logging into your account or contacting us.
  • Modification: Changes to your subscription must be made at least 48 hours before the next billing date to avoid being charged.

Data Storage

  • Payment Information Storage: We do not store your payment information on our servers. All payment data is securely stored and processed by our third-party payment processors.
  • Shopify Data Storage: Customer data is stored securely within Shopify’s platform, which adheres to strict security standards.

Fraud Prevention

  • Fraud Detection: We utilize fraud detection measures provided by Shopify and our payment processors to protect against unauthorized transactions.
  • Order Verification: Orders may be subject to verification prior to processing to prevent fraud.
  • Additional Information: We may request additional information or documentation to validate your order.

Promotional Codes and Discounts

  • Usage: Promotional codes and discounts must be entered at the time of purchase and cannot be applied retroactively.
  • Terms: Each promotional offer has its own terms, which will be provided at the time the offer is made available.

Refunds and Chargebacks

  • Refunds: Refunds are processed in accordance with our Refund and Return Policy.
  • Chargebacks: Unauthorized chargebacks are prohibited. If you have an issue with your purchase, please contact us to resolve the matter.

Automatic Renewal Terms

  • Renewal: Subscriptions will automatically renew at the end of each subscription period unless canceled prior to the renewal date.
  • Notification: You will receive an email notification prior to the renewal date.

Electronic Communications
By providing your payment information, you consent to receive electronic communications related to your transactions, including receipts, invoices, and notifications.

Changes to This Payment Policy
We reserve the right to modify this Payment Policy at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Website or purchase of products after any changes constitutes your acceptance of the new policy.

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