Shipping Policy

At eCSeptionOL® LLC, we are committed to providing you with exceptional products and customer service. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from getquelle.com and getquelle.myshopify.com (collectively referred to as the “Website”).

Order Processing Time

  • Standard Processing Time: Orders are typically processed and shipped within 1-2 business days after payment is received.
  • Business Days: Our business days are Monday through Friday, excluding holidays.
  • Order Cut-Off Time: Orders placed after 2:00 PM Eastern Standard Time (EST) will be processed the next business day.

Shipping Locations We ship to addresses within the United States and international destinations.

  • Domestic Shipping: Available to all 50 states, including Alaska and Hawaii.
  • International Shipping: We ship to select countries worldwide. Please check the availability during the checkout process.

Shipping Methods and Delivery Times

3.1 Domestic Shipping

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

3.2 International Shipping

  • International Standard Shipping: 7-21 business days
  • International Expedited Shipping: 5-10 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

Shipping Rates Shipping costs are calculated based on:

  • Destination: Shipping address provided during checkout.
  • Weight and Dimensions: Total weight and size of the package.
  • Shipping Method: Selected shipping option during checkout.

You will see the total shipping cost at checkout before completing your purchase.

Order Tracking

  • Tracking Information: Once your order is shipped, we will send you a confirmation email with a tracking number.
  • How to Track: You can track your order using the tracking number provided via the carrier’s website.

Shipping Address Accuracy Please ensure that all shipping information is correct:

  • Incorrect Address: We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Address Changes: If you need to change the shipping address after placing an order, please contact us immediately. We cannot guarantee that changes can be made once the order has been processed.

International Shipping Policies

7.1 Customs, Duties, and Taxes

  • Import Duties and Taxes: International orders may be subject to import duties and taxes, which are levied once the package reaches your country.
  • Responsibility: All additional charges for customs clearance are the responsibility of the customer.
  • Customs Policies: Customs policies vary widely by country. Please contact your local customs office for more information.

7.2 Customs Clearance Delays

  • Delays: We are not responsible for delays caused by customs clearance processes.
  • Required Documentation: We comply with all laws and regulations and provide necessary documentation for customs clearance.

Lost, Stolen, or Damaged Packages

8.1 Lost Packages

  • Action: If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly.
  • Assistance: We will assist in filing a claim with the carrier if necessary.

8.2 Stolen Packages

  • Responsibility: We are not responsible for stolen packages after delivery confirmation.
  • Recommendation: Consider shipping to a secure location or requiring a signature upon delivery.

8.3 Damaged Packages

  • Inspection: Please inspect your package upon receipt.
  • Reporting Damage: If your order arrives damaged, contact us within 48 hours with photos of the damage.
  • Resolution: We will work with you to resolve the issue, which may include a replacement or refund.

Shipping Restrictions

  • PO Boxes and APO/FPO Addresses: We ship to PO Boxes and APO/FPO addresses via USPS.
  • Hazardous Materials: Our products are not classified as hazardous; however, any restrictions will be noted during the checkout process.

Backorders and Pre-Orders

  • Backordered Items: If an item is out of stock, we will notify you and ship it as soon as it becomes available.
  • Pre-Order Items: Pre-order items will be shipped on the date specified on the product page.

Multiple Shipments

  • Partial Shipments: If your order includes multiple items, they may be shipped separately to expedite delivery.
  • Notification: You will receive tracking information for each shipment.

Order Cancellation

  • Before Shipping: You may cancel your order before it has been shipped.
  • After Shipping: If the order has already been shipped, please refer to our Refund and Return Policy for instructions on returns.

Customer Responsibilities

  • Receiving the Package: It is your responsibility to be available to receive the package or arrange for pickup.
  • Refused Shipments: If a shipment is refused, any return shipping costs and fees will be deducted from your refund.

Changes to This Shipping Policy We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Website or purchase of products after any changes constitutes your acceptance of the new policy.

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